GDPR & Data Protection Notice
We wanted to let you know that we've made some changes to our privacy notice, in line with new data regulations. These include:
• Clarity on what data we have, how we use it, why we need it and who has access to it.
• Updates to the choices you have over how we use your data.
• New details of who to contact if you have any concerns.
You can read the full privacy notice below.
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.
Changes to this privacy notice
We may change this privacy notice from time to time by updating this page to reflect changes in the law and/or our privacy practices.
Our Data Protection Officer
We’re Securaplace Ltd at Razors Lucks Lane Paddock wood TN12 6PB. We are a data controller of your personal data. Securaplace Ltd which provide your product or service are named at the start of these terms and conditions.
We have a dedicated data protection officer (“DPO”). You can contact the DPO using the details above in writing to the above address, marking it for the attention of the DPO.
2. What kinds of personal information about you do we process?
Personal information that we’ll process in connection with all our products and services, if relevant, includes:
Personal and contact details, such as title, full name, contact details and contact details history
Records of your contact with us such as via the phone number of our call out service and, if you get in touch with us online using our online services,
Products and services, you hold with us, as well as have been interested in along with quotes you have requested
The usage of our products and services, any call outs and services requested
Marketing to you and analysing data, we do not at present send out this product
System information, such as make and model, faults, repairs and repair costs. And service and any of our other products and services
Information about your use of products or services held with our business partners, only information relative to carry out the required maintenances
Information we obtained from third parties, we do not hold any information other than that of the service data from our business partners
Information about your health or if you are a vulnerable customer N/A
Information about your property, such as location, value, number of rooms, property type and building work you’ve had done
Financial details about you, N/A
Details about all your existing borrowings and loans, N/A
Information about your employment status, N/A
Information about your property occupier status, such as whether you are a tenant, live with parents or are an owner occupier of the property where you live at the time of your application
Your residency and/or citizenship status, N/A
Your marital status, family, lifestyle or social circumstances, N/A (accept title status)
Information we buy or rent from third parties, we do not purchase this type of information
Insights about you and our customers N/A
3. What is the source of your personal information?
We’ll collect personal information from the following general sources:
From you directly, and any information from family members,
Information generated about you when you use our products and services
Information from your local Police force with regards to your system/s
4. What do we use your personal data for?
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
Managing the product or service you have with us
Updating your records,
Managing any aspect of the product or service
To perform and/or test the performance of, our products, services and internal processes
To improve the operation of our business and that of our business partners
To follow guidance and best practice under the change to rules of governmental and regulatory bodies
For management and auditing of our business operations including accounting
To monitor and to keep records of our communications with you and our staff (see below)
To administer our good governance requirements, such as internal reporting and compliance obligations or administration required for Annual General Meeting (“AGM”) processes
For direct marketing communications and related profiling to help us to offer you relevant products and service, to provide personalised content and services to you, such as tailoring our products and services,
To develop new products and services and to review and improve current products and services
To comply with legal and regulatory obligations, requirements and guidance
To provide insight and analysis of our customers for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses
To share information, as needed, with business partners (for example, maintenance providers), services or operating our business
To enable other Securaplace Ltd to perform any of the above purposes
5. What are the legal grounds for our processing of your personal information (including when we share it with others)?
We rely on the following legal bases to use your personal data:
Where it is needed to provide you with our products or services, such as:
Assessing an application for a product or service you hold with us, including consider whether or not to offer you the product, the price, the payment methods available and the conditions to attach
b) Managing products and services you hold with us, or an application for one
c) Updating your records, to contact you about your account and doing this for recovering debt (where appropriate)
d) Sharing your personal information with business partners and services providers
All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts, illustrations,
Where it is in our legitimate interests to do so, such as:
a) Managing your products and services relating to that, updating your records, to contact you about your account and doing this for recovering debt (where appropriate)
b) To perform and/or test the performance of, our products, services and internal processes
c) To follow guidance and recommended best practice of government and regulatory bodies
d) For management and audit of our business operations including accounting
e) To carry out searches at Credit Reference Agencies pre-application, at the application stage, and periodically after that.
f) To carry out monitoring and to keep records of our communications with you and our staff (see below)
g) To administer our good governance requirements, such as internal reporting and compliance obligations or administration required for AGM processes
h) For market research and analysis and developing statistics
i) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by email or phone.
j) Subject to the appropriate controls, to provide insight and analysis of our customers to business partners, helping us improve products or services, or to assess or to improve the operating of our businesses
k) For some of our profiling and other automated decision making
l) Where we need to share your personal information with people or organisations this is limited to your local police force and in the case of central station connection our specifed central station in order to run our business or comply with any legal and/or regulatory obligations.
To comply with our legal obligations
With your consent or explicit consent:
For a public interest, N/A
6. When do we share your personal information with other organisations?
We may share information with the following third parties for the purposes listed above:
Our approved service providers
Business partners (for example, our service provides),
Governmental and regulatory bodies such as Police, Central Station, NSI Regulation Authority,
Other organisations and businesses who provide services to us such as debt recovery agencies,
7. How and when can you withdraw your consent?
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.
8. Is your personal information transferred outside the UK or the EEA?
We’re based in the UK, but your personal information may be transferred to European Economic Area. (this is restricted to the republic of Ireland) If we do so we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.
9. How do we share your information with credit reference agencies?
We Do Not
10. How do we share your information with Fraud Prevention Agencies?
There are more details about how credit reference and fraud agencies use your personal data.
11. What should you do if your personal information changes?
You should tell us so that we can update our records by email. We’ll then update your records if we can.
12. Do you have to provide your personal information to us?
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
13. Do we do any monitoring involving processing of your personal information?
In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.
Under NSI and police rules We process your data we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
14. What about other automated decision making?
We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved. For instance, we may do this to decide: whether to offer you a product or service, to determine the risk of doing so, the price we will offer, whether to offer you credit, what terms and conditions to offer you, assess lending, insurance and business risks, or to assess what payment methods we can offer you.
We’ll do this where it is necessary for entering into or performing the relevant contract, is authorised by laws that apply to us, or is based on your explicit consent.
15. For how long is your personal information retained by us?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
Retention periods in line with legal and regulatory requirements or guidance.
16. What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
The right to move, copy or transfer your personal information (“data portability”)
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
17. Your right to object
You have the right to object to certain purposes for processing, to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by email at firstname.lastname@example.org to exercise these rights.
18. What are your marketing preferences and what do they mean?
We will only contact you by Email or Telephone. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by email to email@example.com. Alternatively, you can write to Securaplace Ltd, Razors, Lucks Lane Paddock Wood, Kent, TN12 6PB marking it for the attention of the DPO.